FAQ

1. How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 5–8 business days, depending on your location.

2. Do you offer free shipping?

Yes! We offer FREE Standard Shipping on eligible orders.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email to monitor your package.

4. What is your return policy?

We accept returns within 30 days of delivery for eligible unused items in their original packaging. Please see our Return & Refund Policy for details.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item. We'll arrange a replacement or refund.

6. Which payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available during checkout.

7. Do you ship internationally?

Yes. Pawzex ships to selected international destinations, including the United States, Canada, the United Kingdom, Australia, New Zealand, and many European countries.

8. How can I contact Pawzex?

Email: pawzex01@gmail.com

Phone: +1 (631) 397-3845