Shipping policy
At Pawzex, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing
- Orders are processed within 1–2 business days after payment is successfully received.
- Orders are processed Monday through Friday (excluding weekends and public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
- Estimated Delivery: 5–8 Business Days.
- Delivery times may vary depending on your location, weather conditions, customs clearance, or carrier delays.
Shipping Cost
- FREE Standard Shipping on all eligible orders.
- No hidden shipping charges.
Order Tracking
After your order is dispatched, you will receive a tracking number via email so you can monitor your shipment.
Shipping Destinations
Pawzex currently ships to selected international destinations, including the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order. Pawzex is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
Delayed or Lost Packages
Delivery delays may occasionally occur due to weather conditions, customs inspections, carrier delays, or peak holiday seasons. If your package is significantly delayed, please contact our support team.
Contact Us
Pawzex
Email: pawzex01@gmail.com
Phone: +1 (631) 397-3845
Address:744 E 80th St Brooklyn, NY 11236 United States